Theme: Social inclusion

The public service concept doesn’t reach everyone
Public library services are intended for everyone, commonly; perhaps too commonly in a world where the target
communities are scattered.
Libraries have equally offered the same master keys to the world of information and adventure irrespective of one’s
background, needs or abilities. These keys have been supplemented with face-to-face information services at the
counter.
The public service concept appropriates everyone fairly well, but not very well for anyone and very badly for some.
Those with little education have always used libraries less than others. Moreover, offering services that are too
universal does not satisfy those who wish to delve deeply into a topic or who are searching for a certain perspective
on a topic related to their subculture.
Libraries have identified just two clear target groups; mainly children, the sick and the disabled have been served
according to their own needs. The public service perspective has inhibited libraries from identifying target groups
and creating services for them, for example for automobile hobbyists or hiphoppers. How much has this affected the
decrease in the use of libraries?

Seppo Verho

Translation: Turun Täyskäännös