BOKFLYT.NO
Biblioteknett Østfold has been
launched anew, this time with the
emphasis on library users. This service
is the result of work carried out as part
of the project Biblioteket Østfold,
where all libraries co-operate in order
to offer users the best possible service.
This project is supported by ABMutvikling,
the Norwegian Archive,
Library and Museum Authority.
The county of Østfold is thus the first
in Norway to put into practice the
‘seamless’ library, where a virtual
network facility is one of the features.
The most important ‘ingredients’ are
an effective, operative and cheap transport
system with a van which visits all
libraries twice a week, agreements on
co-operation and regulations and an
overall development plan to ensure
that collective resources are administered
in the best possible manner.
Experience from this project will also
be useful in developing ‘seamless’
library services at national level.
Info-Kiosk
Horsens public library has during the
period 2000-2002 completed a project
called The library as advanced public
service and Info-Kiosk.
The purpose of the project was to
create easier access to public information
and let the library act as a guide in
the public information jungle. To help
the citizens put the information into
context and through this active
assistance and mediation turn information
into useful knowledge.
The project were to examine whether it
was possible to develop the library’ role
as information centre towards being an
important pivotal point in local service
to the citizen.
The ensuing report describes the Info-
Kiosk, the service point at Horsens
library, its organisation, tasks and results.
It describes the experiences
gained in the project as regards competence
needs, marketing, user behaviour
pattern and user needs, and further
presents a model for a knowledge database
which can form the basis for a
future working tool in public information.
Finally, the experiences gained are put
into perspective in relation to the libraries’
future tasks as well as the roles of
library staff.
The project has received financial support
from the Danish National Library
Authority’s Development pool.
Lone Hansen
senior library advisory officer
Danish National Library Authority
lha@bs.dk
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